Klarna Says Its AI Assistant Is Doing the Work of 700 People (businessinsider.com)
While the company said it would drive $40 million in profit in 2024, others were skeptical. One user, Gergely Orosz, a software engineer and author of The Pragmatic Engineer newsletter, said he was skeptical of the news after trying out Klarna's AI assistant.
:"It's … underwhelming. It recites exact docs and passes me on to human support fast," he said in a post on X.
